Shipping policy

Shipping Policy

Thank you for shopping with Luca and Izzy! We’re committed to getting your order to you as quickly as possible. Here’s what you need to know about our shipping process:

Processing Time
Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Pre Orders and Processing
Orders that are pre-ordered will be dispatched within 1-3 days once received. We provide an estimated arrival date and will be determined by our manufacture. To find out expected arrival dates, please contact us on our contact us page, email or through our socials. Once dispatched you will receive notification with postage details.

Shipping Rates & Delivery
We offer various shipping options at checkout. Rates are calculated based on the size, weight, and destination of your order. You’ll be able to choose the option that best fits your needs.

Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

International Shipping
We currently offer international shipping. Additional customs fees or taxes may apply based on your country’s regulations, and these will be the responsibility of the customer.

Missing or Damaged Items
If your order arrives damaged or you believe it is missing an item, please contact our customer service team at [insert contact email]. We’ll be happy to assist you.

Thank you for supporting Luca and Izzy!